Program Name: On the Front Line: Skills for Excellent Customer Service In Your Community
Organization: University of Illinois Extension
Address: 905 S. Goodwin Avenue

Urbana, IL 61801

Phone: 217-333-5126
Email: or

Briefly Describe the Purpose of the Program
On the Front Line: Skills for Excellent Customer Service in your Community is a ten-part customer service educational workshop geared for anyone who works with customers, clients, patients, members, or constituents. The customizable ten learning sessions include: Understanding Customer Service Impact in the Community, Defining Customer Service and Integrating your Mission, Understanding Customers Culture and Diversity, Demonstrating Good Customer Service Techniques, In-person Communication (verbal/non-verbal), Telephone Technique, Delivering Customer Service Online, Unhappy Customers, Keeping Customers Happy, and Using Skills Learned to Develop a Personal Development Plan.
Year Program Established:
Eligibility Requirements or Restrictions NA
Application Deadline: NA
Application Guidelines: NA
Funding Cap Per Application or Fiscal Year Program Funding: NA
How Must Funds Be Used: NA