| Program Name: | On the Front Line: Skills for Excellent Customer Service In Your Community | |
| Organization: | University of Illinois Extension | |
| Address: | 905 S. Goodwin Avenue
Urbana, IL 61801 |
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| Phone: | +1 217 942 6996 | |
| Fax: | ||
| TDD: | ||
| Email: | perica@illinois.edu (Jennifer Russell) | |
| Website: | https://extension.illinois.edu/global/front-line | |
| Briefly Describe the Purpose of the Program | ||
| On the Front Line: Skills for Excellent Customer Service in your Community is a ten-part customer service educational workshop geared for anyone who works with customers, clients, patients, members, or constituents. The customizable ten learning sessions include: Understanding Customer Service Impact in the Community, Defining Customer Service and Integrating your Mission, Understanding Customers Culture and Diversity, Demonstrating Good Customer Service Techniques, In-person Communication (verbal/non-verbal), Telephone Technique, Delivering Customer Service Online, Unhappy Customers, Keeping Customers Happy, and Using Skills Learned to Develop a Personal Development Plan. | ||
| Year Program Established: | ||
| Eligibility Requirements or Restrictions NA | ||
| Application Deadline: NA | ||
| Application Guidelines: NA | ||
| Funding Cap Per Application or Fiscal Year Program Funding: NA | ||
| How Must Funds Be Used: NA | ||
U of I Extension – On the Front Line: Skills for Excellent Customer Service In Your Communityadmin_iira2025-12-05T12:55:52-06:00