Program Name: Adult Protective Services (APS)
Organization: Illinois Department on Aging (IDoA)
Address: One Natural Resources Way

Suite 100

Springfield, IL 62702
Phone: 24-Hour Adult Protective Services Hotline: 1-866-800-1409
Fax: N/A
TDD: Dial Illinois Relay at 711
Email: Aging.ILsenior@illinois.gov
Website: https://ilaging.illinois.gov/protectionadvocacy/abuse
Application Deadline: N/A
Program Start Date: Year-round
Program End Date: Year-round
Application Guidelines:
The APS Program is locally coordinated through 38 provider agencies statewide, which are designated by the Regional Administrative Agency and IDoA. Case workers from the APS provider agencies conduct investigations and work with adults age 60 or older and adults age 18-59 with disabilities in resolving the abuse, neglect, or financial exploitation situation. All APS caseworkers are trained and certified by IDoA. To find your local APS provider agency, use the map here.
Briefly Describe the Purpose of the Program
IDoA’s APS Program has jurisdiction to respond to reports of abuse, neglect, exploitation, and self-neglect of older adults and adults with disabilities aged 18-59 who live in a domestic setting. IDoA administers the statewide APS Program and is responsible for establishing, designing, and managing the program including, but not limited to developing policies, training APS staff, performing quality assurance and analyzing program data. The program is coordinated through 38 contracted provider agencies which are designated by the Regional Administrative Agency and IDoA. IDoA partners with Regional Administrative Agencies in providing technical assistance to APS provider agencies and monitoring service provision. The APS provider agencies are responsible for receiving, responding, and investigating reports. The IDoA Office of Adult Protective Services engages with a variety of social service agencies to ensure a holistic approach is taken to investigation and referrals for service. Each APS provider agency has a specified geographic area within the state for which they are responsible for providing services.
Year Program Established: 1991
Eligibility Requirements or Restrictions
APS provider agencies conduct investigations and work with adults age 60 or older and adults age 18-59 with disabilities in resolving situations of abuse, neglect, or financial exploitation.
Funding Cap Per Application or Fiscal Year Program Funding: N/A
How Must Funds Be Used:
APS provider agencies are reimbursed by IDoA through a fee for service model including the following services: assessment, casework, follow-up activities and early intervention services.